Connected marketing : the viral, buzz and word of mouth revolution

Foreword; Introduction: connected marketing - harnessing the power of people media; The crisis in marketing; The people media revolution; Influencers: who are they and how to reach them; Infectious ideas: what makes an idea contagious; Making it happen: word of mouse campaigns that connect; Making it happen: infectious word of mouth campaigns; Integrating connected marketing into the marketing mix; Conclusion: connecting with customers in a networked age; Appendix: lexicon of connected marketing; Appendix: further reading.