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Please provide your response and return to the Office of Policy and Planning at Headquarters no later than December 30, 1994.

Office of Policy and Planning: Room 6042; FAX 202-514-9718

Working Group Recommendations

1. Establish a waiver of the naturalization interview for all applicants who are under 18 years of age, both at the time of application and the date of admission to citizenship.

Agree

Disagree

Comments

(See Attached)

2. Establish a waiver of the naturalization Interview of all applicants over 65 years of age on the date of filing for naturalization and who on that date have lived in the U.S. at least 20 years subsequent to a lawful admission for permanent residence.

Agree

Disagree

Comments

(See Attached)

3. Establish a waiver of the naturalization interview of all applicants over 50 years of age on the date of filing for naturalization and who on that date have lived in the U.S. at least 20 years subsequent to a lawful admission for permanent residence, AND who have passed a standardized test administered by an authorized entity IN ANY LANGUAGE which demonstrates their knowledge of U.S. history and government.

Agree

Disagree

.

Comments (See Attached)

4. Establish a waiver of the naturalization Interview of all applicants over 55 years of age on the date of filing for naturalization and who on that date have lived in the U.S. at least 15 years subsequent to a lawful admission for permanent residence, AND who have passed a standardized test administered by an authorized entity IN ANY LANGUAGE which demonstrates their knowledge of U.S. history and govemment.

Agree

Disagree

Comments (See Attached)

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10. Recommended Strategy: Encourage all districts to participate in the full waiver interview pilot program. Localize control and responsibility to encourage field officers to perceive the pilot as a personal agenda item of the District Director rather than a nebulous goal of Headquarters.

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NATURALIZATION RE-ENGINEERING

As you are aware, Commissioner Meissner has established naturalization as a Service priority. To men this goal, we must review current processos to increase officiency, improve customer service, cod casero the lusogrity of the process. The Service decision is to proceed with a course of action that incorporates Business Procesa Re-enginearing (BPR) as a vehicle to fundamental rechinking and radical redesign of our naturalization processes in order to brag about improvements needed to respond to the inazod domand for naturalization.

The goal of BPR is to improvo the lutegcky of the naturalization process, while at the same time Improving the service we give to our customers, both the applicants and the American public. Integrity in this process is achieved by making the right decisions, utilizing appropriate resources to most the Komsads, and completing the work within established time lines.

The main point of the re-engloessing effort outlined in the attached summary is that the Service needs to better utilien its resources. One of the most time consuming parts of the process is the inservice. To better serve the public while allowing better use of an adjudicator's time, the report proposta use of an "Expanded Examination Process", which will allow the adjudicator a way to determine the scope of the interview néoded. This concept, will be tested at the Los Angeles Re-engineering Pilot. Other areas stressed in the report include an expansion of outside testing for Section 312 requirements, and a greater reliance on community based organizations to assist applicants with information and form pacperation, and to assist the Service with logistics at final hearings. The report also recommends the as of Service Centers for daza entry, and contractor support for records functions. Some regulations and policy will change. This is consistent with our goal to stop over-regulating and to conduct most of our business through Operation Instructions and handbook which can more readily be revised to accommodato

Even with the recent reprogramming and the resources it will bring, the naturalization receipts (900,000 projected for FY 95) still require that we improve our process if we are to achieve a reasonable prcccxing timo, and confer a timely adjudication while improving integrity in the docision-making F3CC33.

The BPR report includes short and long term proposals. Some of these proposals we may adopt, while we may defor others, or determine they are not approprime. Amos to bo addressed in the long term by the BFR initiative include whether we should sook a law change to replace citizenship certificates with some other documentation, and reduction of cycle time by eliminating fimctions that do not add value to cur work product.

These recommendations represent a fundamental change in the way we go about the business of naturalization. To assist with the planning decisions of this project, please review the summary report and share your comments.

9.

Re-Engineering Implementation Plan

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