Software by Design: Shaping Technology and The Workplace
As computers become more and more integral to business and other organizational operations around the world, software design must increasingly meet the social demands of the workplace. This book provides an informative, cogent examination of how various social factors--such as organizational structure, workplace relations, and market conditions--together shape software developers' technical design decisions. Through a survey of major software companies and in-depth case studies of the banking, hospital, and equipment field service industries, the authors identify factors that influence specific design strategies and examine the significant consequences that engineering decisions have on users' work, workplace quality of life, and opportunities for autonomy and skill development. The book concludes with a chapter devoted to exploring how a progressive design approach can improve both the performance and working conditions of an organization. By providing an important empirical study of the social construction of technology, the authors offer an insightful understanding of the challenges inherent in effective software design. The book will appeal to professionals and students in software design, information systems management, computer science, and the sociology of work and technology.
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analysis applications software attending physicians automation branch office central Chapter competitive computer system computer terminals conflict customer's design choices design process Dispatch doctors effective electronic employees environment equipment example features and functions field engineer field service management field service organization File flexibility formal FSMS George's hardware hospital implementation independent software vendors industry information systems integrated issues MAGIC System marketing ment MIS department mission critical software module needs nurses nursing care plan objectives operations organizational perspective policies problem procedures reflect responsibility role service call service delivery SERVICEMASTER shaped social software design software development software systems specific staff structure studies system design tasks technical technology design teller station teller system terminal tion tradeoffs transactions Trident types Update user firm user organization user requirements values workers workplace Zeno
Pagina 327 - Press. . 1960. The End of Ideology: On the Exhaustion of Political Ideas in the Fifties. Glencoe, IL: Free Press. Beniger, James R. 1986. The Control Revolution: Technological and Economic Origins of the Information Society. Cambridge, MA: Harvard University Press. Bennett, Robert A. 1988. "Nation's Biggest Banks Had Worst Year in 1987 Since the Depression.
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Creative Technological Change: The Shaping of Technology and Organisations
Previzualizare limitată - 1999